I encountered a situation during my clinical yesterday, and I defintely underestimated how upsetting it was. I figured that after blowing off steam with my family and stuffing my face with ham pizza, I would feel better about it. Unfortunately, I was awakened from my normal clinical-induced coma at 5:00am on my day off, feeling very, very angry. Not only do I strongly dislike waking up angry, I hate it even more when it’s 5am and I should be sleeping until noon. I also have been in the process of establishing a rule for myself: I can let things that happen at work affect me until I go to bed at night, and then it’s over and time to move on. Preferably, I want to be able to mostly let things go by the time I get off the bus on my way home. It is a way I have been trying to establish some boundaries, but last night it just didn’t work. I was and probably still am, really upset. I joked with my Mom that I was going to write a 12-page blog post, but now I realize that I might. DOH.
So where to begin? I don’t even know. FYI, basic details have been changed for HIPAA reasons, but I’m giving you the basic idea.
I had a young patient (20-something) who was going to surgery for a pelvic fracture that he sustained in a car crash that also killed another family member. By the middle of the morning, there was no word on his surgery, his pain was starting to get out of control since we couldn’t give him anything by mouth, and his mother was getting pissed. She pulled me aside and immediately broke down sobbing. After that, I called the OR, and they gave me almost no information except that it was going to be a few hours. That, in and of itself, was irritating. Throw me a freakin’ bone, OR peeps. Anyway, the situation continued to escalate, the mother continued to pull me aside and let me know that she was getting angrier and angrier, and basically nothing continued to be done about this kid’s pain.
Side note: We are supposed to be working almost entirely independantly in this rotation while still keeping our “precepting” nurse aware of all situations (The word “precepting” is evidently a joke at this hospital but that’s another discussion, and I’m used to being abandoned so I’m over it.) Of course, not having access to the computer system (i.e. all orders and meds) makes that whole “independence” thing slightly difficult. So gist is that every time my patient needs pain medication, I’m completely helpless except to tell the nurse, over and over and over and over again.
A few minutes later, the mother pulled me aside again. She said that she was concerned that the hospital was pushing back the surgery because they don’t have insurance. At this point I realized that her level of frustration (combined with lots of grief from a whole run of bad luck) was beyond something that I could handle as a student nurse. I told her I was going to do a number of things to help the situation along, one of them being that I would put her in touch with a patient advocate who could help her better than I could.
In the meantime, no one (other than myself) has explained a damn thing to the family about the surgery or anything else, the nurse is no where to be seen, and the poor kid has waited over 40 minutes for an IVP of morphine. I know, because I charted exactly when I asked the nurse to get his meds. (Lucky for me, I charted my ass off yesterday.) If you waited 40 minutes for a hamburger at a restaurant, you probably would have left by now. Instead, he’s stuck in bed with no where to go and no surgery to fix him, complaining of climbing pain.
At one point my clinical instructor told me that the reason the family “picked on me” and “didn’t like me” was because I was just a student. I had to take a moment to pick up my jaw from the floor. Apparently at this hospital, a family who “doesn’t like you” will cry in your arms and beg you for help.
Following up on what I told the family I would do, I went straight to my nurse and explained the situation. I told her (and this is an important piece) that I was going to call a patient advocate and would she mind doing the social work consult for me? She did it immediately (although it took her 45 minutes to deliver pain meds.) I walked away and called the patient advocate.
This patient advocate arrived less than half an hour later, and the first thing he did was thank me for calling him. I felt good that the situation was going to be resolved, and walked off.
Twenty minutes later, I get called to the nurse’s station. Standing there is the patient advocate, the charge nurse, the director of the OR, and my clinical instructor. For the next five minutes (although it seems like a freakin’ eternity) I was publicly chewed out by the director of the OR for calling the patient advocate, who now stood next to this woman shaking his head at me. (A far cry from the reaction I got when he first came to the floor and thanked me for calling him.) The director told she didn’t have “time to be coming up to the floor and dealing with this stuff.” (Excuse me? You don’t have time for unhappy patients who are having surgery and haven’t been communicated with?) I was told over and over, in front of basically every nurse on the unit who happened to be walking by, that I screwed up. Apparently I should have told the charge nurse about the situation first, instead of going straight to the patient advocate.
At one point, even my clinical instructor screwed me when she made a statement about “in defense of myself, I wasn’t aware of the situation.” Well guess what? My nurse was and my nurse could have stopped all this, and my nurse was no where to be found. I felt completely humiliated and furious. I was thrown to the wolves for advocating for a patient, and not even my clinical instructor would stand up for me.
But I held my tongue. Why? Because I’m the student nurse and this is a learning experience. I took full responsibility. I apologized for inconveniencing everyone. I thanked them for teaching me. I even shook their freaking hands after they hung me out to dry. And I walked around with a smile on my face for the rest of the day, even though the charge nurse continued to scowl at me, and every other nurse who had witnessed the attach avoided eye contact.
Two hours later, my patient went to surgery.
I encountered even more hostility in the OR area. The charge nurse screamed “where the hell have you been?” when I went to get my OR scrubs. I was pretty sure everyone on the surgery team knew what had happened. They all stopped talking when I walked in the room. It was incredibly humiliating. And I hadn’t even done anything wrong.
Aside from the poor nursing I witnessed (in the PACU, his nurse refused to scratch his leg because “we don’t do that here” and then walked away mumbling “jesus christ…” under her breath) I was really astonished at the lack of communication and the complete lack of teamwork demonstrated that day. A measly student nurse poked a hole in one of their policies, all for the good of the patient, and no one came to the defense.
Words cannot even explain the incredible anger I feel towards this hospital, employees, and the whole situation.
The saving grace in this story is my patient and his family; they are truly what is enabling me to see the good in the situation. When he woke up from surgery, he said “Caroline, can you hold my hand?” Tell me, does someone who thinks you’re “just a student nurse,” as my clinical instructor put it, say that? The family confided in me. Cried to me. And in the end, I know that I did exactly what was right for them, even though no one else in the damn place would stand up.
Yesterday I was not a student nurse. I was a nurse. I was an advocate. And that is my job. I can place IVs and foleys and do blood draws and pass meds. I empty bed pans, bring clean linens, do assessments. But yesterday I got to do more than that, and I realized that as humiliating as it was, I left that hospital knowing I did everything right and that I’d do it again in a heartbeat. When that family leaves the hospital in a few days, it will be me they think of when they recount the situation. It will be me who changed things for them, who let them cry, who honored their needs, who didn’t judge. It will be “just a student nurse.”
And that is what it’s all about.